Frequently Asked Questions

How do I buy Biology, Physics, Chemistry or Maths Laboratory Equipment from Educational Lab Equipment?

Browse the respective category — Biology Laboratory Equipment, Physics Laboratory Equipment, Chemistry Laboratory Equipment, or Maths Lab Equipment — from our product categories, add your chosen items to the cart and check out. Payment options include credit and debit cards, net banking and UPI, and institutional buyers can purchase through a Purchase Order (PO). For support or quotations, reach us through our Contact Us page.

Does Educational Lab Equipment supply educational institutions and government bodies?

Yes. We supply a full range of Educational Laboratory Equipment and Laboratory Glassware to schools, colleges, TVET institutes, research laboratories and government agencies across India and abroad, with documentation and tender support where required. To start institutional procurement, send your requirements through our Contact Us page.

How do I request a quote for bulk or custom orders (e.g., TVET equipment)?

For bulk quantities or customised kits — such as Engineering Laboratory Equipment or TVET Laboratory Equipment matched to your syllabus — use Request a Quote on the product page or contact us through our Contact Us page with quantities, item descriptions and specifications. An account executive will reply with prices and delivery schedules.

What shipping options are available for lab supplies and science kits?

We offer standard, express and freight shipping based on package size and weight. Domestic orders typically arrive in 5-10 working days and international orders in a further 7-14 days. Rates and delivery estimates are shown at checkout, and special delivery needs can be arranged through our Contact Us page.

Can I track my order once it has shipped?

Yes. After dispatch we email you a tracking number and link, and you can also check status under My Orders by logging into your account. For any tracking issue, contact us through our Contact Us page with your order number.

Do your educational kits follow CBSE/ICSE or state board curricula?

Yes. Our Science Kits, Maths Lab Equipment and Biology Kits are designed in line with CBSE, ICSE and state boards, and you can filter by grade or curriculum while shopping. If you are unsure which kits fit your objectives, reach us through our Contact Us page.

Do you provide Laboratory Chemicals, and do they meet safety norms?

Yes. Our Laboratory Chemicals for educational use ship with the applicable SDS (Safety Data Sheets) and COAs (Certificates of Analysis), viewable on the product pages or available on request through our Contact Us page.

Is technical support available for equipment such as microscopes and engineering instruments?

Yes. We provide technical support for major equipment including Microscope Laboratory Equipment, TVET kits and Physics Laboratory Equipment. For troubleshooting, installation guidance or demo videos, contact our support team through our Contact Us page.

What do I do if goods arrive missing, damaged or defective?

Report any defect within 48 hours of receipt through our Contact Us page, including the order ID, product name and clear photos. We will arrange a replacement or refund as appropriate. Returned items must be new and in their original packaging.

Can you recommend products for my syllabus or lab needs?

Yes. Whether you are setting up a new lab or replacing an old one, our experts can align equipment to your curriculum. Tell us your institution type, subject focus — Biology, Chemistry, Physics, or Maths — and student level through our Contact Us page.

Are user manuals, installation guides or datasheets included?

Yes. User manuals, assembly instructions, datasheets and maintenance advice are available as PDF downloads on the product pages. If documentation is missing for any item, request it through our Contact Us page.

Does the company provide after-sales services such as calibration and training?

Yes. We offer on-site or remote training, calibration and maintenance for products such as Engineering Laboratory Equipment and optical instruments. To schedule service or request a quote, contact us through our Contact Us page.

Can you provide a customised laboratory setup for our school?

Yes — we specialise in turnkey lab setups for schools and colleges. Share your requirements (floor area, budget, subject focus) through our Contact Us page and we will prepare a recommended equipment list, layout options and installation support.

What is the return and refund policy?

We accept returns of unused, undamaged products within 30 days of delivery. Start a return through our Contact Us page; refunds are processed within 7 business days of receiving the returned item.

How do I contact customer service?

You can reach us through our Contact Us page, via live chat on our website during business hours, or by email at [email protected].

Why is your Biology Laboratory Equipment suited to education?

Our Biology Laboratory Equipment is built for accuracy and classroom use. Products such as anatomical models, slides and dissection kits align with national learning standards and ship with product details, user manuals and experiment guides. For curriculum-mapped kits, contact us through our Contact Us page.

Are the Physics Laboratory Equipment kits pre-set or customisable?

Both. Our standard Physics Laboratory Equipment kits cover optics, mechanics and electromagnetism for school and college level, and we can build a setup around a specific board or technical course. Request a custom quote through our Contact Us page.

Do you supply certified Laboratory Chemicals, and how do I use them safely?

Yes. Our Laboratory Chemicals meet safety standards and include Safety Data Sheets (SDS), with proper labelling and child-proof containers where necessary. SDS are attached to each product page or available through our Contact Us page.

How do I check whether products are in stock before ordering?

Each product page shows current stock availability. For bulk or repeat orders — particularly Laboratory Glassware or consumables — contact us through our Contact Us page to confirm supply continuity and lead times.

Does your Engineering Laboratory Equipment include software-integrated systems?

Yes. Our Engineering Laboratory Equipment includes kits with digital interfaces, compatible sensors and simulation tools suited to technical schools. For learning-management-system integration or software-driven equipment, contact us through our Contact Us page.

Can TVET Laboratory Equipment be bought in modules over time?

Yes. Schools can order TVET Laboratory Equipment in modules aligned to annual budget cycles or curriculum plans. To plan a phased setup, contact us through our Contact Us page.

How do I set up recurring orders for consumables like test tubes, beakers or reagents?

After logging in, tag consumables as a Recurring Purchase at checkout to receive restock reminders and scheduled shipments. You can also arrange a recurring supply agreement for Laboratory Glassware and consumables through our Contact Us page.

Are Science Kits meant for homeschooling or classroom learning?

Both. Our science kits are used by schools and homeschool educators, and include instruction booklets, safe materials and access to online tutorials. For remote-learning packages, contact us through our Contact Us page.

What support do you provide for setting up or installing lab infrastructure?

We provide design consultation, installation assistance and technician visits for complete laboratory installation, including water, gas and ventilation planning. For layout recommendations, share your lab size and subject requirements through our Contact Us page.

How do I ensure your kits match my school's academic board (CBSE, ICSE, State)?

All product categories — Maths Lab Equipment, Biology Kits and Physics Kits — come with board-aligned documentation, and you can select your academic board during product selection. For a consultation, contact us through our Contact Us page.

Can you ship fragile items like Laboratory Glassware safely over long distances?

Yes. We use industry-grade packaging with trusted couriers, and every Laboratory Glassware item is foam-packed and resilience-tested. For any transit damage, contact us within 48 hours through our Contact Us page with photos for fast resolution.

Are your Microscope Laboratory Equipment solutions suitable for all education levels?

Yes. We supply microscopes for primary, secondary and college levels, with features such as adjustable magnification, LED illumination and slide sets. To match a model to your level, contact us through our Contact Us page.

Do you provide product training for teachers or lab staff?

Yes. We run web-based sessions and on-site workshops to familiarise teachers with our lab equipment, kits and devices. To arrange training or join an upcoming webinar, contact us through our Contact Us page.

What are the certifications or compliances of your educational tools?

Our teaching instruments conform to applicable BIS and ISO norms and safety protocols. Certificates can be downloaded from product descriptions or requested for institutional verification through our Contact Us page.

How do I reach your technical support team for routine questions or repairs?

Contact us through our Contact Us page, raise a ticket from your account dashboard, or call our hotline during business hours. For repairs, include the product name, serial number and a description of the issue for faster help.

Office Address

Works: #449, HSIIDC, Industrial Area, Saha, Haryana,

[email protected]

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